Return Instructions

Thank you for shopping with Pump and Motor Supply. We want to ensure that your return process is as smooth and hassle-free as possible. Please review the following guidelines to initiate a return:

1. Eligibility for Returns

  • We accept returns within 30 days from the date of purchase.
  • Products must be in their original condition, including all packaging, tags, and accessories.
  • Returns are only accepted for items purchased directly from Pump and Motor Supply. If you purchased our products from a third-party retailer, please contact them for their return policy.

2. Initiate Your Return

To initiate a return, please follow these steps:

  • Log in to your Pump and Motor Supply account.
  • Go to the "Order History" section and select the order containing the item you wish to return.
  • Click on the "Return Items" button next to the product you want to return.
  • Follow the on-screen instructions to complete the return request.

If you checked out as a guest or need assistance with your return, please contact our customer support team at [] or call [customer support number].

3. Packaging Your Return

  • Ensure the item is securely packaged to prevent damage during transit.
  • Include a copy of your order confirmation or packing slip inside the package.
  • Clearly mark the return authorization number on the outside of the package, if provided.

4. Shipping Your Return

Please send your return to the following address:

Pump and Motor Supply Attn: Returns Department 123 Return Avenue City, State, ZIP Code

  • You are responsible for the return shipping costs unless the return is due to a product defect or error on our part.
  • We recommend using a trackable shipping method to ensure your return is received.

5. Processing Your Return

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. Processing time may vary but typically takes 3-5 business days.

6. Refund or Exchange

  • If your return is approved, we will issue a refund to your original payment method or provide an exchange, as per your preference.
  • Refunds may take 5-7 business days to appear on your account, depending on your bank or credit card issuer.

7. Contact Us

If you have any questions or need further assistance with your return, please don't hesitate to contact our customer support team at [] or call [1-888=806-PUMP(7867)].